Here at Cybele Gifts we want you to be happy with your purchase but we recognize that sometimes a product or fragrance may not fit your ideal. To that end we try to make returning your package to Cybele Gifts as painless as possible. In the event you do have to return a product please read the following guidelines and restrictions, cost and the detailed instructions on how to go about returning your package to us.

1. All sales are final on ‘consumable’ items such as candles, bath & body products, flowers or anything that has a distinct shelf life.
These items are final sale and cannot be exchanged or returned for any reason. If you are unsure of whether or not an item meets the description before purchasing it, feel free to contact us.

Unburned candles can and may be returned on a case by case basis as determined by Cybele Gifts but are still subject to a 20% restocking fee. Please call us if you are unsure about the product you wish to purchase.

2. All sales are final on ‘holiday/seasonal’ and ‘special order’ items.
Holiday items are seasonal; being seasonal we buy only a specific number to stock our shelves as customers only wish to purchase them for a specific buying season or period. For this reason we ask you to be sure you really do want to receive, purchase or ship a holiday or special order item as these items cannot be returned or exchanged for any reason. Special order items are items the customer has placed a special request for, and as these items may or may not be a part of our regular inventory, they are not subject to exchange or return. Again, if you unsure about any item, or are unclear about these restrictions please contact us directly.

3. All other items can be exchanged or returned with 15 days of purchase but you must first contact us to receive prior authorization.
If for any reason a customer is unhappy with their purchase and they contact us within 15 days or purchase we can exchange or return the item and provide an invoice specific return authorization code for their individual purchase. Your item must be returned to Cybele Gifts in ‘good’, ‘re-sellable’ condition or they cannot be accepted for any reason - we are cannot and will not accept returned items that have been used. Please do not attempt to return any item that has been used as the return will not be accepted and no credit will be issued. Any package not displaying the proper, invoice specific, return authorization code will not be refused and returned to sender. So please, be sure to contact us directly for a return authorization code prior to returning the package.

The additional shipping charges to return the item to Cybele Gifts is the customer’s responsibility. IF the customer chooses to return the item there is a 20% restocking fee associated with all returns; this restocking fee will be charged to the customer’s account after the item(s) have been return in good, re-sellable condition. IF the customer wishes to exchange an item the cost of returning the item to Cybele Gifts is still the customer’s responsibility, the cost of re-sending the product from Cybele Gift’s shipping address is also the customer’s responsibility regardless of any previous shipping special the customer may have received as part of their original purchase.

Please note: FREE SHIPPING applies only to the original order and does not apply to returned/exchanged items.

4. Refused shipment or undeliverable items.
If UPS attempts to deliver a package and the customer refuses it and the package is returned to Cybele Gifts these returned items are also subject to a 20% restocking fee. When a package has been returned to us without prior authorization we do our best to contact the customer and inquire as to the reason for the return and to see if in fact the package was returned in error. If the package was intentionally received with no authorization code, or we are unable to contact the customer with the contact information provided, the 20% restocking fees will still be applied. If for some reason the package was returned in error, we will reship the package, as per the customer’s request, and will charge the customer’s account accordingly. If in fact the item was returned to us in error, we will assist the customer as best we can in attempting to recover shipping fees from UPS. There is no guarantee the original shipping charges will be recovered as that decision is at the sole discretion of UPS, but we will do our best to assist our customers in recovering these costs where applicable.

In addition to the 20% restocking fee, Cybele Gifts, at it’s discretion may assess an administrative processing fee for the cost of processing and packaging an order for delivery that has been returned.

It is costly for customers to return or refuse a shipment for delivery, whether intended or in error, so we encourage all of our customer to watch their email for the UPS shipping confirmation information and to be aware of any and all packages being delivered to them.

5. What happens if I provide the wrong shipping address, what do I do? Will I be charged to re-ship the item?
In an attempt to limit the number of shipping errors, please also be sure to check, double check and re-check the billing and shipping address to ensure no errors occur. If you discover an error, please contact us immediately as we may be able to re-direct the package in transit. If a customer contacts us too late for us to be able to re-direct the package, UPS will attempt to deliver the package to the address provided. Once UPS realizes the address is incorrect the package is returned to us at which point we will attempt to re-delivery. Please be aware that any new shipping charges incurred when shipping out a package for the 2nd time are the sole responsibility of the customer and not the responsibility of Cybele Gifts. Cybele Gifts is not responsible for re-shipping a package to an alternate address when an incorrect address was provided on the original order.

We realize it is costly to return or exchange an item and we do our best to be fair and just and have provided as much detail as we can on our Return Policy so our customer are clear on the process. Before you purchase any product you are unsure of, please contact us and we will do our best to give you as much detailed information as possible. The descriptions we provide on our product pages are in depth and detailed so we hope they offer you some guidance when making a choice for a new or unfamiliar product.

If for any reason you do have to return or exchange an item we hope the information above has been helpful. And though we always say it, it bares repeating - if you are unsure about anything just give us a call or send us an email. We are always here to help.

Thank you.

Cybele Gifts & Home Decor